Frequently Asked Questions - Delivery 

How long will the delivery take?

We aim to dispatch all orders ASAP! Ideally all back to home orders will be sent out within 3 working days and all back to school orders will be delivered 1 week after the deadline date has ended and/or we’ve collected all the order forms. In the event of delays beyond our control e.g. postal service slowdowns/issues or a school holiday that following week, we advise that orders can take up to:

Orders via school: 5-20 working days after the deadline date.

Orders via website for home delivery: 5-28 working days by Royal Mail.

Orders via website for free delivery back to school: 5-20 working days after the deadline date.

Digital download via website order: Instantly for 2021 images and beyond. Within 72 hours for 2020 and before images as these have to be sent manually.

Orders via telephone: 5-28 working days by Royal Mail.

Orders via post: 5-28 working days by Royal Mail.

Do you offer free delivery back to the school for online orders?

Yes we are able to offer this service for the majority of school orders placed by the deadline date. Unfortunately not all schools are willing or able to accept orders back to the school due to volume and time constraints. Those orders will have to be made with direct home/work delivery.

Free delivery is available but I'm still being charged for postage, why is this?

Once a deadine date expires, home delivery charges are automatically applied. If you are combining a new image with an active deadline date for free delivery along with an older image, the postage charge will still get applied. In these cases, please contact us directly to discuss as we can manually remove your postage charge and send everyting back to the school for free delivery (as long as you've ordered within an active deadline date).

My order has arrived but it is incorrect, who do I contact?

Please contact Customer Services on 023 80773834 ext 2.

What do I do if my order is faulty or arrives damaged?

If you think you have received a faulty product or a product has arrived damaged we must be contacted within 14 days of receipt. We will likely ask for photos to help with our investigation. If an item is found to be faulty or damaged we will either replace it or offer a return/refund. If we are contacted outside of 14 days of receipt the item cannot be returned or refunded. Orders made in error cannot be returned or refunded unless we are notified in writing before the order is processed.

Please contact Customer Services on 023 80773834 ext 2 for further assistance.