Frequently Asked Questions - Payments 

Is it safe to give my card details online?

Payments made via the online ordering system are secure. All payments are processed via Stripe, one of the world's largest suppliers and we accept all major credit and debit cards.

I've only made one recent online order but two payments have been taken, what do I do?

The second payment is most likely a pending one that won't go through and will be returned to your account shortly. If the payment does go from pending to leaving your account then please contact us via our contact form with full details and we'll get this checked for you.

I've ordered online and been charged twice, what should I do? 

If you've made an online order and a duplicate payment is showing on your bank statement. This is more than likely a pending payment that won't go through and will be returned to your account shortly.

If the payment does go through and gets taken out your account then please contact us via our contact form with full details and we'll get this checked for you.

Will I get an email confirmation when I place my order online?

Yes. An email confirming your payment is automatically sent to you and we also send an email confirmation of your order. 

If you don't receive an email confirmation for an online order then your order either hasn't been processed (and is still in your basket) or there was a typo when you input you email address and it's been sent to an email address that doesn't exist.