Frequently Asked Questions - Miscellaneous

Colour Accuracy Disclaimer

While we always do our best to ensure that our photos are as true to colour as possible, we cannot guarantee that the colour you see on your screen accurately portrays the true colour of the product.

Our preview images, as they appear on a monitor or viewing device (such as your smart phone, tablet or computer etc) may sometimes differ slightly in tone, colour, sharpness, brightness or vividness compared to an actual print. Since the screen itself is a light source, each screen can produce different colours, brightness and resolution. Images can sometimes look brighter and display more vivid colours than they do when they are printed.

Preview images are intended as a guide only and should not be regarded as identical to the final product. Due to differences relating to variable factors such as different viewing devices, studio lighting, natural lighting, chemical printing and personal preferences, we cannot guarantee that the product you receive and those you have viewed as a preview image will be an exact match.

Refund & Returns Policy

All orders are bespoke and made-to-order items that contain a unique image/images which are specifically printed/supplied for you. We fulfil each order individually and personalise it to that unique order, so as soon as we start production of your bespoke item/items, we have already invested into the workforce time, ink, paper and/or other materials specifically for your order. 

As such, all orders are non-refundable due to the bespoke nature of the order. These are considered personalised goods made to your specifications and cannot be re-sold to anyone else. As per UK law, the goods cannot be returned or refunded because they were made according to your specifications and were personalised for you. We may, at our discretion, look into other solutions. The exceptions being if your order is faulty or arrives damaged.

If you think you have received a faulty product or a product has arrived damaged we must be contacted within 14 days of receipt. We will likely ask for photos to help with our investigation. If an item is found to be faulty we will either replace it or offer a return/refund. If we are contacted outside of 14 days of receipt the item cannot be returned or refunded. Orders made in error cannot be returned or refunded unless we are notified in writing before the order is processed.

As all products/items ordered are personalised and unique to order, these are never re-saleable, which means that there are some things we advise you to double check before you’ve placed your order:

Check The Year - If you have older images on your account, these may show up in your link as well so please make sure you have the correct/current photograph selected before ordering. The year the photo was taken will be in your album title but if you can’t see it or would prefer written confirmation then please don’t hesitate to contact us first before ordering.

Check The Size – Each Pack and Product contains the photograph size/sizes in inches (“) under “show more details” for the Packs and “size” for Individual Products”. The sizes are also shown under or by the item itself during the preview and checkout stages. Please double check that you have the correct product, size and amounts before ordering.

Check The Image – Depending on the type of shoot and time we’ve been allocated, you’ll likely have more than one image to choose from. Please double check you have the correct image/images in your basket before proceeding to the checkout section.

If in doubt or there’s any queries at all then please don’t hesitate to contact us before completing your order.